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‎01-07-2021 10:15 AM

HP Recommended
Product: Pavilion 27 Quantum Dot
Operating System: Microsoft Windows 10 (64-bit)

Just bought a Quantum Dot monitor on the assumption I could connect my XPS 13 laptop via USB-C to USB-C but the monitor is not receiving any signal.  I'm using a Belkin cable.  Should it work?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2021 07:26 AM

HP Recommended

Yeah, I can tell already from the price of the Belkin cable that it is not a Thunderbolt 3 cable. It doesn't provide the exact specifications but it seems like it's for charging only.

 

If you wanted a USB-C to USB-C solution, you would need something like this:

 

Cable Matters Thunderbolt 3 Cable in Black 0.8m: Amazon.co.uk: Electronics

I used to be an HP Expert. I no longer participate in this community.

View solution in original post

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4 REPLIES 4

‎01-09-2021 03:09 PM

HP Recommended

Hello @Dougal13,

 

Welcome to the HP Support Community.

 

Can you please send the link to the product page of the Belkin USB-C to USB-C cable? For these types of purposes, (connecting laptop and high definition monitor) it's best to use a Thunderbolt 3 cable. Also, if possible, please try connecting to the monitor through a different input type (such as HDMI), just to ensure that the monitor and laptop is OK.

 

Kind regards,

Edward

I used to be an HP Expert. I no longer participate in this community.
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‎01-11-2021 02:26 AM

HP Recommended

Thanks Edward,

USB-C cable here Buy BELKIN USB-C to USB-C Cable - 2 m | Free Delivery | Currys

Bought a USB-C to HDMI converter and monitor works fine so no longer important but be good to know why the USB-C connection did not work?

 

Kind regards

D

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‎01-11-2021 07:26 AM

HP Recommended

Yeah, I can tell already from the price of the Belkin cable that it is not a Thunderbolt 3 cable. It doesn't provide the exact specifications but it seems like it's for charging only.

 

If you wanted a USB-C to USB-C solution, you would need something like this:

 

Cable Matters Thunderbolt 3 Cable in Black 0.8m: Amazon.co.uk: Electronics

I used to be an HP Expert. I no longer participate in this community.
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‎01-11-2021 08:07 AM

HP Recommended

Thanks Eddy.  Pity HP don't just say it needs to be a Thunderbolt cable and saved me time and cash.

Hey ho !!

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