Monitor not found when connected through Anker USB C Hub Adapter, 5-in-1 USB

[Kevin_Avensys]

Hi All, 

I used to run three screens in total in my set up 

Laptop Screen 

External Monitor via laptop HDMI out

External Monitor via Anker USB-c  to HDMI Device 

Now when I plug in the monitor through the Anker device the laptop cant seem to see the screen.

Here is what I have tried so far
1. Different HDMI cable
2. Different Anker device
3. Updated bios
4. Updated all drivers/

5. Run and installed all updated via HP support assistant

Now if I plug the monitor directly into the laptop it works, you can see the device in display settings BUT you cant see the second monitor when you go into intel® Graphics Control Panel. 

I'm not sure what else to try to get all three screens working, I have ordered a usb-c to 2 hdmi outputs to give that a try, hopefully, that will arrive on Monday. 

So annoying as this set up for perfect for months.

Thanks 

[praveenbv]

Hi@Kevin_Avensys, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps that should fix the issue.

1. Update the HP Notebook System BIOS Update (Intel Processors)

1. Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 

1. Windows Update.  

              Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!