• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-12-2021 08:19 PM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Hello, I recently purchased an Acer SB230 which I'm successfully able to add as a second monitor to my work PC. However when I try to connect it to my HP Spectre personal PC, the monitor can't recognize a signal. It's connected through HDMI. I went to the Intel website and updated all of the drivers to the latest, restarted, etc and that didn't fix. 

 

Any ideas?

3 REPLIES 3

‎01-13-2021 09:48 AM

HP Recommended

@ml82 

Most work PCs nowadays have DisplayPort (DP) connectors and if your work PC is connecting to the monitor using that, the most likely issue is that when you connect the monitor to your PC, it is still looking at the DP jack for the input signal.  In that case, you need to go into the On Screen Display (OSD) menu on the monitor and change the input selection to the HDMI jack.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎01-13-2021 10:07 AM

HP Recommended

@WAWood, thanks for trying but that didnt' work. The monitor is looking for HDMI but still not reporting any signal from my HP.

Was this reply helpful? Yes No

‎01-13-2021 11:31 AM

HP Recommended

@ml82 

I can't think of any reason the Spectre would NOT send a video signal out the HDMI jack -- so I have nothing else to suggest, sorry.

 



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.