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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎09-16-2023 10:49 PM

HP Recommended
Product: HP EliteBook 820 G3 Base Model Notebook PC

I am using a HP EliteBook 820 G3. I connected an external monitor via the VGA port and it was working fine. Subsequently I installed Windows updates and after this the monitor stopped working properly.

 

The monitor is still detected; it shows the taskbar just fine. The rest of the screen only shows a blue display with the Windows icon.

I tried rolling back the Intel driver and it made no difference. I then uninstalled and reinstalled the driver. Still no success.

 

Thanks,

Glenn

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