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06-10-2025 04:35 AM
Product: HP EliteDisplay E243m 23.8-inch Monitor
I have 3 HP monitors that lose power when the cord is not positioned in the "perfect" spot. The cord is 3 pronged and goes into the power source. I have replaced the power strip and the issue continues. This is the case with all 3 monitors. If the cord is touched in the slighted way, the monitor "goes dark."
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