Monitors no longer work with docking station G5

[andri_newuser]

Hello,

I own the G5 docking station and a laptop from HP. Two monitors are connected to the docking station, one to the HDMI input and one to the DisplayPort input. I also use three USB 3.0 inputs for the keyboard, a camera and the mouse. The setup worked perfectly for about a year. From one day to the next, however, the monitors stopped working. When I switch on the monitors, the message "No HDMI Input" appears. Has anyone experienced this problem or knows what the problem could be?

My first intiution was that the docking station is broken. What I find strange, however, is that both screens no longer work and one does not switch off after the other.

Thanks in advance for your help.

[Irfan_06]

Hi @andri_newuser,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with using monitor's on your HP docking station.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- When was the last time it was working fine?

- Were there any changes made to your PC or docking station recently?

Take care and have a great day ahead!

Irwin6

HP Support