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‎04-25-2022 01:54 PM

HP Recommended
Product: HP ZBook Fury 17 G7 Mobile Workstation (26F44AV)
Operating System: Microsoft Windows 10 (64-bit)

Hi there...

 

I have an HP Zbook Fury 17 G7 laptop and an HP Thunderbolt Zbook 3 Dock.

 

I have two monitors connected to the laptop via the docking station, one is DisplayPort and the other is VGA. I have been working with these monitors for over 5 years now with no issues. Last Friday, at the end of the business day, I worked with them quite normally, there were no Windows updates, no reboots, no nothing. Today, Monday morning, the monitors show as not having an input signal. I did nothing different to cause this.

 

The monitors have no HDMI output, so I cannot try to connect them directly to the laptop, because my laptop has only one HDMI input.

 

I have consulted many of the entries in this community and updated all the drivers and Windows 10 is up to date as well. 

 

I have no idea what is wrong.  I have opened a ticket with my company's HelpDesk but they are quite slow to answer and I need the monitors. The problem is that I tried everything except the BIOS update which is locked by company policies... so I would expect to hear something else than "Please update the BIOS" because from Friday to Monday this shouldn't be happening... 

Thank you for any hints!

Cheers,
~Demian

Category:
2 REPLIES 2

‎04-25-2022 02:27 PM

HP Recommended

This has happened to me on both of my HP ProBooks.  I had to send them back to HP.  Fortunately, they were still under warranty.  However, it was the mainboard in my case.   

 

That being said, I did also notice that a powered dock made a difference.   Our company invested in all the same laptop, and it started happening to all our laptops about the same time.  I would not doubt it was something with a windows update, but no way to confirm that .

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‎04-25-2022 02:46 PM

HP Recommended

Thanks @NashuaDataSolut.... I am afraid I am expecting a hardware malfunction as well... I think there will be no other thing but to wait for my HelpDesk to see what they reply... my laptop is also under warranty, so I think I may even get a new one... but the problem is configuring it when you have all these people hurrying you to get a reply for all their issues and questions at work...

*sigh*

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