• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎06-12-2019 06:17 PM

HP Recommended
Product: HP ENVY x360 Convertible 15-bp0xx
Operating System: Microsoft Windows 10 (32-bit)

Hi. I've been having trouble with my touch pad as it has stopped responding or functioning altogether. I've checked the driver under Mice and pointing in Devices and it says that the current status for Synaptics ClickPad is currently not connected or working. The only way of moving the mouse is by means of external drive such as USB mouse or the actual touch screen of the laptop.

 

The Synaptics was hidden and has the yellow sign.The Synaptics was hidden and has the yellow sign.Current statusCurrent status

 

I have already tried uninstalling and reinstalling the drivers, restarting the laptop, and updating the drivers along with windows 10 updates. Can anyone help me out on solving this? Many thanks.

 

1 person had the same question
1 REPLY 1

‎06-12-2019 09:36 PM

HP Recommended

@Tony587 

 

Please download the following software ad perform a CLEAN install (uninstall existing driver, reboot and install new driver):

 

   https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92722.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.