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‎02-05-2025 10:33 AM

HP Recommended

Hi

Need some help since i do have some issues when i connect to a Remote Desktop session.
My mouse cursor becomes transparent on few areas like in Excel, in the search bar of Windows, address bar in Edge in the Remote session.

My laptop is the HP EliteBook 645 14 inches G10 Notebook that has the AMD Ryzen 5 PRO 7530U GPU Processor.
My OS (Win 11 23h2), the Display driver and everything else are up to date.

The problem is only on the Laptop Screen and the problem disappears when it is connected to a monitor.

Also, the problem don't appear on the laptop but only in the Remote Desktop Session

Currently, the temporary solution is changing the Display Driver to Microsoft Basic Display Adapter but this is not a possible solution because it affects more than one of my clients that have this model.

Maybe this can help since I'm receiving the following message from the AMD Software : Andrenaline Edition has detected the presence of one or more panels with high dpi values connected to the system.

Already try to change to Highest DPI via the compatibility Tabs in Windows but the problem is still there.


Thanks

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