Mouse cursor moving on its own

[BasiaT]

 My touchpad cursor moves to the top right corner on its own. It doesn't happen unless I have Microsoft Word open, it's really annoying as I am a student and do most of my work on this programme but the moving cursor makes it very hard for me to do so. I've tried updating the touch pad software but it did not help. I also read on the forum that switching off the touch screen may help however nothing has solved the issue. 

Could you please tell me if you have any ideas as to what I an do to fix this? 

[Barachiel · Accepted solution]

@BasiaT

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here. 

Check the Mouse options under control panel: 

Start → Control Panel → Mouse → Buttons tab.  

Check the box labeled "Use MS Office compatible scroll only."  

Also, check the box below labeled "Scroll in active window only." 

 
If the issue persists, attempt the below steps: 

Attempt using an alternate/external mouse.  

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure, 

However, if the external mouse doesn't work either, it could be a software/driver issue). 

Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

• 1.   Click on Start and type ‘Device Manager’. 

• 2.   Click Device Manager. 

• 3.   Click + sign next to Mouse. 

• 4.   Right-click on mouse entry and choose "uninstall". 

• 5.   Restart your computer.

Keep me posted. 🙂

[BasiaT]

Hi, 

I did try using an external mouse but the issue still persisted. Therefore I've uninstalled the mouse driver as you instructed, it seems to have done the job and works perfectly.

Thank you so much for your help 🙂 

[sandytechy20]

@BasiaT

I see that you were interacting with @Barachiel. I'd like to help.

Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.