Mouse cursor not working

[Ashanhas]

Mouse cursor not working on my lap top.hpdue

[Max3Aj]

@Ashanhas, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your mouse cursor is not working on your HP laptop. Let’s go through a few steps to troubleshoot and resolve this issue.

Check if the Touchpad is Disabled

Sometimes the touchpad may be accidentally disabled.

1. Press the Fn key + the Touchpad key (usually F5, F6, or F7 depending on your model – look for a touchpad icon).
2. Alternatively, double-tap the top-left corner of the touchpad (on some HP models) to enable/disable it.

Try an External Mouse

• Connect a USB or Bluetooth mouse.
• If the external mouse works, the issue is likely with the touchpad settings or drivers.

Check Touchpad Settings

1. Go to Settings > Devices > Touchpad.
2. Ensure the Touchpad toggle is turned ON.
3. Adjust sensitivity and gestures if needed.

Update or Reinstall Touchpad Drivers

1. Press Windows + X and select Device Manager.
2. Expand Mice and other pointing devices.
3. Right-click on the Touchpad driver (e.g., Synaptics, ELAN, or HID-compliant) and choose:
   • Update driver → Search automatically.
   • If that doesn’t help, choose Uninstall device, then restart your laptop. Windows will reinstall the driver automatically.

You can also download the latest drivers from the HP Support Website - Official HP® Support

Use HP Hardware Diagnostics

Run a touchpad test to check for hardware issues:

1. Turn off the laptop.
2. Turn it back on and immediately press Esc repeatedly, then F2 to enter HP PC Hardware Diagnostics.
3. Select Component Tests > Input Devices > Touchpad Test. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support