Mouse pad isn't working

[Lakshay19]

The touchpad of my pc is not working 

[Deep_World]

Hi @Lakshay19,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m sorry you’re going through this; I understand the concern and don’t worry I’ll help you with this. 

To help me understand the situation better, could you please share a little more information?

Please let me know:

1. What HP laptop model you’re using (if you know — even a series name helps).
2. Did the touchpad stop working suddenly or after an update?
3. Does the touchpad respond at all, or is it completely unresponsive?

 In the meantime, here are some steps you can try:

1. Check the Touchpad Lock

Many HP laptops allow you to accidentally disable the touchpad by double-tapping the top-left corner of the pad.
Try double-tapping that corner  if a light is on, it means the touchpad is disabled.

2. Enable the Touchpad in Settings

Go to:
Settings → Bluetooth & Devices → Touchpad
Make sure the touchpad is turned ON.

3. Check Device Manager

1. Press Win + X → Device Manager
2. Expand Human Interface Devices or Mice and other pointing devices
3. Look for HID-compliant touchpad or similar
4. If you see it disabled, right-click → Enable

4. Update Touchpad/BIOS Drivers

Use HP Support Assistant or support website ( https://support.hp.com/in-en/drivers ) to install:

• Synaptics touchpad drivers
• BIOS updates (if available)

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[Deep_World]

Hi @Lakshay19, 

We did not hear from you after I replied to your post that you had created on the HP Support Community.

This is a follow-up to know if the issue that you were facing with your HP product has been resolved.

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an incredible day ahead! 

Best regards,

Deep_World