-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Mouse skipping around

Create an account on the HP Community to personalize your profile and ask a question
10-18-2019 12:41 PM
Suddenly my mouse is skipping around the screen, clicking open different programs and just generally moving around. It is causing web pages to suddenly scroll completely to the bottom of their page. When I first open the laptop on the right side of the screen it appears to be little circles that appear, as if I am touching the touch screen. I have tried updates through device manager but nothing seems to be helping.
10-21-2019 10:29 AM
Welcome to HP support community.
Check the Mouse options under control panel:
Start → Control Panel → Mouse → Buttons tab.
Check the box labeled "Use MS Office compatible scroll only."
Also, check the box below labeled "Scroll in active window only."
If the issue persists, attempt the below steps:
Attempt using an alternate/external mouse.
(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure,
However, if the external mouse doesn't work either, it could be a software/driver issue).
Uninstall and reinstall the drivers for your mouse:
Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.
-
1. Click on Start and type ‘Device Manager’.
-
2. Click Device Manager.
-
3. Click + sign next to Mouse.
-
4. Right-click on mouse entry and choose "uninstall".
-
5. Restart your computer.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee