Mousepad not working when external mouse removed

[Osberg]

Hi all,

I have a funny issue. 

I have a external mouse, and I would like to have my mousepad disable when the external mouse is connected. 

I have went into my mouse settings ( see picture) and disable my mousepad when external is connected. 

    

But when I unplug my external mouse, my mousepad is not activating, so I can use this. 

I am on the latest driver, so that is not the issue here.

Anybody else there is having this issue??

Looking forward to get some feedback on how to fix this issue. 🙂

Frank

[Flower_Bud]

@Osberg

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, the touchpad is not working when you remove the external mouse,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Have you tried any troubleshooting steps?

Let's try these steps to resolve the issue:

Uninstall and reinstall Touchpad drivers: 

1. Press Windows+X to open the menu, and choose Device Manager on it.

2. In device manager, expand category “Mice and other pointing devices”.

3. Under this category, right click on your Synaptics Touhpad driver and click on Uninstall.

4. You may be required to confirm the uninstallation. Check the box next to “Delete the driver software for this device” and click OK button.

5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver.

6. Do not perform any manual upgrades to the driver until it does automatically

BIOS update: Follow steps from the link to update BIOS: https://hp.care/2CoT1sh.

Then try using an external mouse and check if touchpad gets enabled when you disconnect the mouse 🙂

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed,

And your device is up and running again,

Have a great day 🙂

Cheers 🙂

[Osberg]

Alright I have now tried all surgestions here, but still no luck. 

Bios is updated, driver etc is updated. 

But every time I remove my external mouse my mousepad dont start to work. 😞 

[Barachiel · Accepted solution]

@Osberg

Thank you for responding,

It's great to have you back 😉

It looks like you were interacting with @Flower_Bud, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

re-start the notebook and keep tapping F2, and run a component test with touch pad.

If it fails, then I'd request you to contact HP's phone support team for further assistance.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Best regards,

[Osberg]

Alright I ran the test now, and it fails everytime I have to move the mousepad in squre. 

I will make a support case on this, since there is still waranty on my laptop. 

[Barachiel]

@Osberg

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards, 

[Osberg]

Alright I just got info back from the services center that the keyboard and mousepad has been swapped and my laptop is on the way back. 🙂

Hope that this will solved the issue here 🙂 

Thanks for your support  and help. 

[Flower_Bud]

@Osberg

Thank you for updating me about the same 🙂

I am glad to hear they have replaced the keyboard and touchpad 🙂

This should resolve the issue 🙂

If you need any further assistance, feel free to reach out to us 🙂