Moving windows

[Lisa_G]

It's been about 2 weeks since I bought my laptop and when I'm working on it, the windows start moving, the windows minimize and I have trouble 'grabbing' onto a window and continuing to work on it, besides the fact that they zoom as to enlarge and minimize the text and features that I finally grab.

I already was online with Customer Support and after Locking the Taskbars, it seemed to become stable, but today --two days later, it is back to misbehaving.

Help!

[TEJ1602]

@Lisa_G, Welcome to HP Support Community!

Follow the steps below-

Try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Also, update the BIOS, refer to the document Consumer Desktop PCs - Updating the BIOS  for help.

Run SFC Scan-

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.

2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/").

3) Enter sfc /scannow (note the space between "sfc" and "/").

Refer to the document HP PCs improving performance for help.

Keep me posted. 

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