Multi Monitor not working with VGA

[Laurie-R]

I was using my HP computer hooked up to the Dell D3100 Docking Station which was extending my display to 4 different monitors,  one on my computer, two on HDMI and the other one on VGA (an adaptor was used to covert the VGA to USB lightning).  This was working properly for months and the new update what was just around the week of 06/01/2017 caused my VGA monitor not to work.  It does not work at all even if I unplug it from the docking station and direct connect into computer.  The monitor works with another of my computers, so i know it is not the issue of a faulty monitor. 

The issue of the VGA monitor started with the HP update.  Is there anyway to fix this?

[The_Fossette · Accepted solution]

Hi @Laurie-R

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the monitor is not working after installing an update.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. 

I would like to know what was the update that you installed on the computer? (Windows update or a driver update)

Meanwhile, I recommend you to update the bios and graphics driver from the below link and check if it helps.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Laurie-R]

Windows update was done on 05/31/2017

1 Quality Update and 2 Driver updates and 1 Other Updates

Quality:

2017-05 Security Update for Adobe Flash Player for Windows 10 Version 1703 for x64-based Systems (KB4020821)

Drivers:

NVIDIA - Display - 5/1/2017 12:00:00 AM - 22.21.13.8205

HP Development Company, L.P. - Other hardware - HP Mobile Data Protection Sensor

Other:

Feature update to Windows 10, version 1703

I clicked on your link.  I updated HP Notebook System BIOS Update (Intel Processors) (Release date 12/12/2016). I overwrote what was already there. This did not fix the issue. ☹

I updated Intel High-Definition (HD) Graphics Driver (Release date 01/26/2016) -- my current drivers were newer than the versions on the download. . --- Intel ® Display Audio (10.22.0.96) and Intel® HD Graphics 520 (21.20.16.4542) I overwrote what was already there.  I was a little leery and thought of not doing it for over 2 hours but am sooo glad I did because this FIXED the issue!! 😊

Thank you!

[The_Fossette]

Hi @Laurie-R

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Take care 🙂

Cheers!