Multi-finger touchpad gestures don't work

[Krystel-Guzmán]

Hello!

Multi-finger touchpad gestures don't work.
I've already uninstalled and reinstalled the ELAN driver, rebooted, and it doesn't work. 

[Kuroi_Kenshi]

Hi @Krystel-Guzmán,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Krystel-Guzmán]

Hi!

Model name HP Notebook : 14-Ck0033la

Operating System: Microsoft Windows 10 (64)

[Garp_senchau]

@Krystel-Guzmán, Welcome to HP Support Community,

Thank you so much for posting your query! My colleague @Kuroi_Kenshi is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

I’m here to help, and together, we’ll work through this!

If multi-finger gestures on your HP Notebook 14-ck0033la aren't working—even after reinstalling the ELAN touchpad driver—here are steps to diagnose and resolve the issue:

Check Touchpad Settings in Windows

Make sure gestures are enabled:

Go to Settings > Devices > Touchpad

Ensure Touchpad is turned On

Under Scroll and Zoom, make sure options like "Drag two fingers to scroll" are enabled

Under Three-finger gestures and Four-finger gestures, ensure they are set to your preference

Update Driver from HP’s Official Website

Make sure you're using the latest Windows 10-compatible touchpad driver for your exact model:

Go to HP Notebook - 14-ck0033la Software and Driver Downloads | HP® Support

Select your operating system

Download the latest Touchpad Driver (ELAN or Synaptics), not the generic one from Windows Update

Roll Back to an Older Driver

Sometimes newer drivers break functionality:

Device Manager > Mice and other pointing devices

Right-click ELAN Touchpad > Properties > Driver tab

If "Roll Back Driver" is available, click it

I truly hope these steps help get things back on track. If you have any questions or need any further clarification, just let me know – I’m happy to guide you through it and make sure everything works perfectly.

Take care, and I hope you have an amazing day ahead! 😊

Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅

Regards,

[Krystel-Guzmán]

Hi!
I've tried all the recommended methods, and the multi-finger option still doesn't work for me 🙁

[Garp_senchau]

Hey @Krystel-Guzmán, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,