• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-08-2022 09:55 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I have 2 laptops connected with the same dock to 2 monitors but I am getting different results from the 2 laptops.

Dock is HP USB C Dock G5

Monitor 1 is HP Z27

Monitor 2 is Samsung LC27F59

Both are connected to the dock using displayport 1.4 cables

 

Laptop 1 is Dell XPS 13 9305 with Intel iris graphics and when connected via usbC to the dock successfully shows 1920 resolution on both screens.

Laptop 2 is HP EliteBook 850 G6 Notebook with Intel HD graphics and when connected via usbc does not allow the Samsung monitor it's full resolution. It only allows up to 1280 in windows display settings. 

 

Any help would be appreciated!

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.