• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎06-20-2020 12:45 PM

HP Recommended
Product: Pavilion Notebook
Operating System: Microsoft Windows 10 (64-bit)

I recently bought 2 HP 24f monitors. My laptop only has one HDMI port so I also bought a J5create triple display docking station. Both monitors work fine when individually plugged into the laptop's HDMI port. Both monitors also work fine when plugged into the docking station HDMI port. The second HDMI port on the dock says you can use either HDMI or Display port. So when I plug into that HDMI port, I get nothing. Anyone encounter this before? I've verified all drivers are up to date.  

1 REPLY 1

‎06-20-2020 01:57 PM

HP Recommended

@DStewartjr 

 

Are they (your Pavilion machine and J5create triple display docking) compatible ?  There are dozens of generations and hundreds of models/products called Pavilion machines around, what is yours ? Please use the following way to find out model/product of your machine


    https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.