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HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L4AV)

My laptop has been acting a little sluggish when watching Youtube, so i updated my computer via windows update and BIOS update. I restarted my computer but that didnt make a difference. It took some time but i finally found whats wrong in the drivers and printers section. When i clicked my laptop it showed this.

zonster_0-1787968910781.png

Then i navigated and saw my AMD driver had the error and it shows this

zonster_1-1787968998574.png

I then looked at the events and theres errors back to 2014, so i guess i hadn't fixed it since then via updates. These are the type of errors below.

zonster_2-1787969159894.png

zonster_3-1787969276317.png 

zonster_4-1787969304292.png

Would like some assistance in fixing the error, hoping its not a ruined graphics driver that would require a laptop replacement. Thank you in advance!

 

 

4 REPLIES 4
HP Recommended

Your laptop still under warranty? 

Do this:

  1. Download the latest AMD software version from AMD driver site for rx6600m
  2. Pause windows update and Download ddu (display driver uninstaller) and run it in safe mode
  3. Select device type GPU and then brand "AMD"
  4. Click on clean and restart.
  5. Now, install and software or driver that you downloaded. After installation, check if code 43 remains or disappear.

 

HP Recommended

I dont have warranty but followed your steps. I downloaded the DDU and rebooting in safe mode and was installing my AMD again afterwards when i came across this error.

zonster_0-1788014462719.png

So it looks like the AMD is not installing for some reason, is there a way to get it to download correctly? Thank you for your response!

HP Recommended

This happens after you install and software and when you try to open? Doesn't device manager show same? Which CPU/GPU you have? 

HP Recommended

No it happened during download, i tried again but this time i chose the option to clear the existing version and did accept and install instead of accept and express install and i didnt get the message again. However checking the device manager it still shows code 43 after everything. These are my specs in my 'about this device':


Processor AMD Ryzen 7 5800H with Radeon Graphics (3.20 GHz)
Installed RAM 16.0 GB (15.3 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 11 Home
Version 25H2


I checked the events again after installing successfully and these are the errors i got

zonster_0-1788029659038.pngzonster_1-1788029794138.png

 

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