My Camera Stopped Working

[TheHanzo_]

My camera is not working even though it shows up in device manager. I tried to:
-Update drivers.
-Delete the application from settings, Microsoft store and PowerShell.
-Disable antivirus application to see if its a problem.
-Check application settings to let my laptop use the camera.
-Download driver manually.
And none of these worked. Can someone help me out? Thanks.

[BeemerBiker]

I assume a windows update replace the driver with the wrong one.  Make sure the camera is working then try rolling back the windows driver.

Have you run diagnostics? Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.


If you do not see the webcam test then update the diagnostics:

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the'+'symbol and click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.

If the camera passes diagnostics, then try rolling back the driver
Did you try rolling back the camera driver?

It could be the camera driver or the USB driver if the camera is connected to the USB. Many internal cameras are connected to the USB.

In the pictures below you would select the camera driver and then look for 'rollback'

If camera driver is the problem

If the problem is the wrong USB driver for the camera

If you cannot rollback the driver then try to find the best one or let windows try. One way is to just uninstall the camera and reboot as described in this official HP document..

=====a suggestion====

HP is removing cloud recovery for many systems past the warranty
You may want to go here and get a copy of your cloud recovery before it is too late.

[TheHanzo_]

Nope. Nothing works. I ran diagnostic test for the camera and it can't find any problem. When i open my camera, camera just begins to be bugged. Like it opens and closes at the same time. There is no rollback, i already tried a lot of it. There are no drivers for this laptop too on HP Site. I'm starting to regret...

[BeemerBiker]

I am not sure what you mean by open and closes.

when you run the camera app, if it shows up for a second (the image) and then disappears possibly windows has disabled it on purpose.  See if it it turned off.   The below image shows the camera is locked but the icon in the top right corner can turn it back on.

Did you install any video applications such as zoom? if so, the application may have turned off the camera.

I assume the device manager shows the camera and the camera passed UEFI diagnostics.

If the device manager shows a yellow or red icon then the driver is the wrong one and Microsoft is to blame.

----a suggestion----

HP is removing cloud recovery for system over 5 years old.
The actual wording is a limited time after the warranty expires
You may want to get a copy of the cloud recovery before it is too late.
Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.

Let me know what you find out.