My Cursor Disappeared Suddenly

[ranay_b11]

My Cursor disappeared suddenly. Please help me. i

[Pallipurath]

Hi @ranay_b11,

Welcome to the HP Support Community.

Thank you for posting your query.

I'm here to assist with questions related to HP products and services. If your issue is with an HP product, such as a laptop,  I would request you to please follow the below steps to resolve the issue.

Restart Explorer

• Press Ctrl + Shift + Esc to open Task Manager.
• Find Windows Explorer, right‑click → Restart.
• This refreshes the desktop and often restores the cursor.

Connect an External Mouse:

• Try connecting an external USB mouse to see if the cursor appears. This can help determine if the issue is with the touchpad specifically.

Update Device Driver:

• Go to Device Manager by right-clicking on the Start button and selecting 'Device Manager.'
• Expand the 'Mice and other pointing devices' section.
• Right-click on your mouse device and click 'Update driver.'

Use Keyboard Shortcuts:

• Press Ctrl + Alt + Delete to see if the cursor reappears on the lock screen or task manager. 

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

[ranay_b11]

Hey Pallipurath,

Thank you for getting back to me. I thoroughly followed all the steps you provided, but unfortunately, the issue persists. The cursor is still not appearing on my screen. I checked my settings and restarted my device, but neither resolved the problem. If you have any other suggestions or troubleshooting steps I can try, I would greatly appreciate it.

Thanks for your help!

[Pallipurath]

Hi @ranay_b11,

Thank you for responding.

I am sorry to hear that the issue is still not resolved i would request you to please follow the below steps mentioned and run the test.

To run a UEFI test for your mouse, follow these step-by-step instructions using HP PC Hardware Diagnostics UEFI:

Turn Off the Computer: Hold the power button for at least five seconds to ensure that the computer is completely turned off.

Start the Computer: Turn on the computer and immediately begin pressing the esc key repeatedly, roughly once every second, until the menu is displayed.

Enter UEFI Diagnostics: When the menu appears, press the f2 key to start the HP PC Hardware Diagnostics UEFI.

Open Component Tests: On the Main Menu, click on "Component Tests."

Run Mouse Tests: Select "Mouse/Touchpad" from the list, choose the test you'd like to run, and then click "Run once." Follow the on-screen instructions to complete the test.

Please do share the results with the test,.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

[ranay_b11 · Accepted solution]

Hey Pallipurath,

I wanted to update you on the situation. I got a Windows update yesterday. After installation, the cursor finally appeared on my screen, and I’m happy to report that everything is now functioning properly. 

Thank you.

[Pallipurath]

Hi,

Thank you for responding.

I’m glad to hear the issue has been fixed. Please feel free to call back anytime if you need further assistance.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.