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‎01-28-2024 06:06 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ee0425no
Operating System: Microsoft Windows 11

I have for a year used my Envy x360 connected to a 3rd party dock over USB-C. (I had to also connect the power cable to the laptop)

Keyboard, mouse, a monitor on HDMI and a monitor on Displayport connected to the dock was working well for a long time.

Now, the keyboard and mouse still work like this, but none of the monitors are recognized.

To isolate the issue, I have also tested with a second laptop (Dell), and everything works well then.

I have noticed somebody else mention that a bios-upgrade in December introduced issues, but I do not know if this is the problem. I have looked for a way to try to downgrade the bios, but have not found any.

 

Could somebody help me?

Thanks

Category:
2 people had the same question
1 REPLY 1

‎03-23-2024 12:40 PM

HP Recommended

I have the exact same issue. my docking station worked well until this morning and now it is unable to detect my 2 monitors connected to the docking station. the keyboard and mouse work fine though. 

Were you able to find a solution for this? 

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