• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-28-2024 06:06 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ee0425no
Operating System: Microsoft Windows 11

I have for a year used my Envy x360 connected to a 3rd party dock over USB-C. (I had to also connect the power cable to the laptop)

Keyboard, mouse, a monitor on HDMI and a monitor on Displayport connected to the dock was working well for a long time.

Now, the keyboard and mouse still work like this, but none of the monitors are recognized.

To isolate the issue, I have also tested with a second laptop (Dell), and everything works well then.

I have noticed somebody else mention that a bios-upgrade in December introduced issues, but I do not know if this is the problem. I have looked for a way to try to downgrade the bios, but have not found any.

 

Could somebody help me?

Thanks

Category:
2 people had the same question
1 REPLY 1

‎03-23-2024 12:40 PM

HP Recommended

I have the exact same issue. my docking station worked well until this morning and now it is unable to detect my 2 monitors connected to the docking station. the keyboard and mouse work fine though. 

Were you able to find a solution for this? 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.