cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Fili99
New member
3 2 0 0
Message 1 of 6
177
Flag Post

My Fingerprint scanner and window hello face is not working HP Spectre x360 Convertible 13-ap0xxx

HP Recommended
HP Spectre x360 Convertible 13-ap0xxx
Microsoft Windows 10 (64-bit)

My Fingerprint scanner and window hello face is not working for my HP Spectre x360 Convertible 13-ap0xxx

5 REPLIES 5
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 6
Flag Post
HP Recommended

@Fili99

 

I reviewed your post and I understand that the fingerprint scanner and Windows hello features are not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Follow the below steps to set up Windows Hello.

 

Go to Accounts > Sign-in options > Set up > Get started. Type in your PIN when asked, or create one if you don't have one already. You can always keep and use your PIN as a backup if you need. To set up face recognition, keep looking at the screen.

 

For the fingerprint scanner, I recommend you uninstall the fingerprint scanner driver from the device manager and then download and install the driver from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Fili99
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

MY SERIAL NUMBER :  5CD9467TZL

LAST TIME MY FINGERPRINT SCANNER WORKING WAS ABOUT A WEEK AGO.

I TRIED TO DOWNLOAD THE DRIVER FROM THE LINK BUT I COUDN'T. I HAVE PUT MY SERIAL NUMBER, BUT NO RESULT CAME UP. IT JUST KEEP SEARCHING 

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 4 of 6
Flag Post
HP Recommended

@Fili99

 

Help me with the product number of your computer and I will send you the link to download the driver.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Fili99
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

My product number is 4XJ22EA#ABU

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 6 of 6
Flag Post
HP Recommended

@Fili99

 

I am unable to pull up any information using the product number you have shared.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation