My HP Active Pen G3 is connected to my Envy Laptop however it will not work

[AaronS999]

HP Active Pen G3 connected but not working on my HP ENVY x360 2-in-1 Laptop 13-bf0xxx.

[Raj_05]

Hi @AaronS999,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Active Pen G3 is connected but not working on your HP ENVY x360 2-in-1 laptop, you can try the following troubleshooting steps to resolve the issue.

• Check Battery: Ensure that the battery of your HP Active Pen G3 is not depleted. If it uses a replaceable battery, try replacing it with a fresh one. If it's rechargeable, connect it to a charger to ensure it has enough power.
• Pair the Pen: Make sure the pen is properly paired with your laptop. Depending on your laptop model, this might involve Bluetooth pairing or simply inserting the battery and tapping it on the screen to establish a connection.
• Update Drivers: Ensure that your laptop has the latest drivers for the active pen. You can go to the HP support website, enter your laptop's model number, and download and install the latest drivers for your device.
• Check Pen Compatibility: Confirm that the HP Active Pen G3 is compatible with your specific HP ENVY x360 model. Sometimes, pens may not work with certain models, so it's essential to check compatibility.
• Restart Your Laptop: Try restarting your laptop. Sometimes, a simple reboot can resolve connectivity issues.
• Check Bluetooth Settings: If your pen connects via Bluetooth, make sure Bluetooth is enabled on your laptop. Also, check if there are any issues with Bluetooth drivers or settings. You can access Bluetooth settings in the Control Panel or Settings app on Windows.
• Calibrate the Pen: Calibrating the pen can help if it's not registering touches accurately. Search for "Calibrate the screen for pen or touch input" in the Windows search bar, and follow the on-screen instructions to calibrate your pen.
• Check for Interference: Ensure there are no physical obstructions or interference sources (other electronic devices) near your laptop that might disrupt the pen's signal.
• Try Another Surface: Test the pen on a different surface to rule out any issues with the laptop's display. It's possible that the screen might not be responsive in certain areas.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support