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‎05-27-2019 10:28 AM

HP Recommended
Product: ChromeBook 11-V010NR
Operating System: Chrome OS

My chromebook touchpad just stopped working on it's own, I've tried powerwashing but nothing has changed. Please help 

1 REPLY 1

‎05-28-2019 01:29 PM

HP Recommended

@Vanilla__
Thank you for posting on the HP Support Community.

 

If your touchpad stops working, try these steps:

  • Make sure there is no dust or dirt on the touchpad.
  • Press the Esc key several times.
  • Drumroll your fingers on the touchpad for ten seconds.
  • Turn your Chromebook off, then back on again.
  • Perform a hard reset.
  • If you have more than one account on your Chromebook, delete the account that has problems with the touchpad, then re-add the account.

If none of these steps works, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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