My HP ENVY x360 Hinge snapped, cracking and breaking the screen

[KainW18]

Earlier today I opened my HP ENVY, which I take very good care of, and heard a loud crunch. The right side hinge had snapped out of the right corner of the screen, destroying the screen aswell.

I had heard some smaller noises about a week ago but couldn’t see any visible damage. but now after reading online I see this is a very common issue with these models. Frankly, I’m gutted and wishing it was recalled. Surely I am due some kind of replacement/refund/repair.

[Sneha_01]

Hi @KainW18 ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support