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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- My HP Envy laptop camera will not work with Windows Hello. ...

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03-21-2023 12:46 PM
Product: HP ENVY 17.3 inch Laptop PC 17-ch0000 IDS Base Model
Operating System: Microsoft Windows 11
My HP Envy Laptop with Windows 11 has an HP Wide Vision HD Camera but apparently no infrared capacity so I can't use Windows Hello facial recognition. How do I rectify this?
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