cancel
Showing results for 
Search instead for 
Did you mean: 
Kambani
New member
2 1 0 0
Message 1 of 5
192
Flag Post

My HP Envy x360 screen shows blurry and flickers

HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

I have tried fixing resolution, cleartext, updating BIOS and drivers still not working

4 REPLIES 4
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,945 2,571
Message 2 of 5
Flag Post
HP Recommended

@Kambani

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
FrankP7
New member
1 1 0 0
Message 3 of 5
Flag Post
HP Recommended

On my HP Envy X360 the display often loses resolution after a period of Sleep.  Upon waking the text in both menus and where you type is thick and blurred with the "jaggies".  (eg in Word, but the problem is across all programs when it occurs)

 

If I do a restart the problem is resolved until next time.

 

Some programs behave that way all the time, with blurred text in the menus a permanent feature.  On my desktop PC (generic, Win 10, v2004) there is no issue.

 

Product number   1M0Y4PA#ABG
Serial number   CND0394JCB
Win 10 v2004
 
Thanks for any help you can offer.
Reply
0 Kudos
Kambani
Author
New member
2 1 0 0
Message 4 of 5
Flag Post
HP Recommended

@The_Fossette

 

Model : 15m-cn0011dx

the product number: 3VU72UAR#ABA

 

Looking forward to getting this machine working again.

 

Kambani

Reply
0 Kudos
praveenbv
HP Support Agent
HP Support Agent
2,906 2,905 107 142
Message 5 of 5
Flag Post
HP Recommended

Hi@Kambani, Welcome to the HP Support Community!

 

I understand when you power on your laptop the screen keeps flickering on your laptop.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Does the issue persist in BIOS?

 

As you mentioned when you power on your laptop the screen keeps flickering on your laptop.

 

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

 

Try performing a BIOS default on your PC and check if it helps.

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

 

Also, Uninstall the graphics driver from the device manager and install the latest drivers and BIOS from the links below.

 

Link to update the BIOS.

 

Also, update the graphics driver using this link.

 

You can try updating the drivers on your PC using an HP support assistant.

 

Refer to this article to know more information about using HP support assistant.

 

Refer to this article to further troubleshoot display issues with your PC.

 

If the screen is flickering in BIOS, it is certainly a hardware issue with your PC.

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation