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- My HP Pavilion x360-14-dh1011tu mouse pad not working

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1 REPLY 1
04-26-2024 11:30 AM
Hi @PNR1212 ,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand your HP Pavilion x360-14-dh1011tu's touchpad isn't working, try these troubleshooting steps:
May I know
1. Since when are you facing this issue
2. Have you made any changes on your PC post that this issue raised
- Restart your laptop: Sometimes, a simple restart can resolve many technical issues.
- Check touchpad settings: Make sure the touchpad is enabled in your laptop's settings. You can usually find this in the Control Panel or Settings menu under "Devices" or "Mouse and touchpad."
- Update touchpad drivers: Outdated or corrupted drivers can cause issues. Go to the HP website, find your laptop model, and download the latest touchpad drivers. Install them and restart your laptop.
- Function key shortcut: Some laptops have a function key (e.g., Fn + F7) that toggles the touchpad on and off. Press this key combination to see if it activates the touchpad.
- Hardware check: If none of the above steps work, there might be a hardware issue. Check if the touchpad is physically damaged. If it's under warranty, consider contacting HP support for assistance HP PCs - Testing for hardware failures
- External mouse: As a temporary solution, you can use an external mouse until the touchpad issue is resolved.
Refer to this document: HP Pavilion x360 - 14-dh1011tu user manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.
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