My HP Pavillion Laptop with Windows 10 will not screen mirror to my Roku TV

[joyce133]

Cannot screen mirror my laptop to my TCL Roku TV.  When I attempt to connect I get the "starting video from" screen on the TV with a purple bar 1/3 filled in.  Then nothing happens.

When I go to windows settings Bluetooth and devices it lists the TCL Roku TV as not connected.  I've removed it and adding it back several times but to no avail.

I've called TCL customer support and they say it is a problem with my laptop.

Any ideas?

[praveen196]

@joyce133 Welcome to HP Community!

I understand that the HP Pavillion Laptop with Windows 10 will not screen mirror to TV.

Do not worry. I will try to fix the issue.

Please let us know when was working before.

Have you made any changes to the computer?

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type, and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. Please refer the following link 

If the issue still persists, please change the screen resolution on your computer.

1. In Windows, search for and open Display settings.

2. Under Display resolution, use the drop-down menu to adjust the screen resolution.

Please refer to the following link to more troubleshoot the screen mirroring.

Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[joyce133]

I tried all your recommendations.  They did not work.  I think I need to get a miracast dongle and attach it to my TV.  That is what I found by researching others who had this problem.

I called TCL customer service and they are insisting something is wrong with my laptop.

[praveen196]

@joyce133

I understand your concerns.

As you have stated that please get a miracast dongle and check for the issue.

If the issue still persists, please contact our phone support.

They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!