My HP envy is turned on and has a black screen

[Rpender1]

OK here’s the problem turn the laptop on he has power, but there is no screen it is black. Please advise and help me fix this

[Nal_NR]

Hi @Rpender1,

Welcome to the HP Support Community. 

I'd like to help!

Let's try these steps. 

POWER DRAIN:

Please disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds and connect the power cable back again and try to power on the computer.

CBR:

Press the Windows key and then followed the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

If the issue still persists, This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

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