My HP is opening windows on its own doing other crazy things

[Nancylaw24]

My HP Pavilion has started to open all kinds of different windows on its own. It also zooms in all by itself. I cant even use it right now becuase of it.  It seems to have a mind of its own. I also have the ghost bubble popping up everywhere. I reset it to the factory setting and started over as if I just took it out of the box..Didnt work, I also turned it off and tested the mouse and vidio on my laptop, still not working. I ran McAfee and nothing found. I need to use my labtop and I have looked at other forums, so I know Im not the only one. Please let me know what I can do.

[KrazyToad]

Hi @Nancylaw24

Welcome to HP Forums. This is a great place to get support, find answers and tips. 

I understand that the Notebook keeps opening different Windows by itself and also have bubbly popping up.

I appreciate all the troubleshooting steps you attempted.

This seems to be a Hardware issue. Please contact our Phone Support for Service Options.

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
 

Thank you.

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