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- My HP laptop is not connecting to my new Dell P2419HC monito...

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05-02-2020 01:57 PM
Hi I have a HP Pavilion 15 CS3006NA and have just bought a Dell monitor P2419HC . I want to connect via the usb type C port, but my laptop doesn't recognise the Monitor at all. I have downloaded the latest monitor firmware and the monitor now flashes red, green, blue at me, but I cannot work out how to connect the laptop. Do you have any advice?thanks
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Accepted Solutions
05-02-2020 02:31 PM
The specs of your machine is
https://www8.hp.com/ie/en/laptops/product-details/product-specifications/33540469
It has
- 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate);
- 2 USB 3.1 Gen 1 Type-A (Data Transfer Only);
- 1 AC smart pin;
- 1 HDMI 1.4b;
- 1 headphone/microphone combo;
- 1 RJ-45
And the specs of your Dell monitor is
It has
USB-C, HDMI and Display Port (DP).
You have to use HDMI ports on both to connect. The USB-C on your machine does NOT support video out to USB-C monitor directly therefore it won't work.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
05-02-2020 02:31 PM
The specs of your machine is
https://www8.hp.com/ie/en/laptops/product-details/product-specifications/33540469
It has
- 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate);
- 2 USB 3.1 Gen 1 Type-A (Data Transfer Only);
- 1 AC smart pin;
- 1 HDMI 1.4b;
- 1 headphone/microphone combo;
- 1 RJ-45
And the specs of your Dell monitor is
It has
USB-C, HDMI and Display Port (DP).
You have to use HDMI ports on both to connect. The USB-C on your machine does NOT support video out to USB-C monitor directly therefore it won't work.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.