Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-28-2023 01:38 PM

HP Recommended
Product: HP Pavilion x360 Laptop - 14-dh2671cl

Hello - I have tried every driver on the HP support site and cannot get my keyboard and mouse pad to work in Windows (except for brief moments).   Both keyboard and trackpad work perfectly in the BIOS menus and they work briefly sometimes when I freshly install windows but with windows updates (cannot determine which one), the trackpad stops working first and then the keyboard stops working.  I have to use an external keyboard and mouse.    NONE of the drivers on the HP support site work.  I have at least a full 24 hours into trying to figure this out.   Is there a secret driver that I can download to fix this?  Otherwise, the laptop works perfectly.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.