My Hp Envy devloped a crack on its own.

[Aswantheya]

Now one can come at me and call me a moron but for some reason the laptop screen is broken on the side, it's obvious that the problem is with the hinges and that the screen cracked cause I used it as a tablet, the touchscreen on the right side is now not working. I have been very very careful with this laptop as it had cost me 95k approx. There has not been a single crack on my device with how I have treated it, but yesterday I closed it (it was fine when I closed it) and was shocked to see a crack when I opened it all while I did it very gently . I opened it with care like how I closed it with care. Now I don't want any customer service agent to tell me that the screen damage can not be treated under warranty when the said damage was not customer induced in first place. The laptop could not last for more than two months, if I did not cause the crack is it not a defect with how weak the hinges and screen is? Can't claim that it broke because I used it as a 'tablet' when it's supposed to be a 2-in-1 in first place and i rarely use that facility. I'm a student on scholarship and can't afford paying several thousands to replace a screen when I did not even break it. I want a solution, I want the the screen fixed without having to spend half the price of the laptop. I don't care about how many calls I have to make or how many proof I have to send to make them believe that the screen cracked on its own!

[Irwin6]

Hi @Aswantheya,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support