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‎04-03-2025 02:39 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c0000 (2W0J5AV)
Operating System: Microsoft Windows 10 (64-bit)

i installed the HP USB-C dock G5, and my mouse keyboard et work fine.  However the external monitors do not display and are not detected by the laptop.  when i use a HDMI cable from the HDMI port on laptop to an external monitor the system works great.  how can i correctly connect the dock to laptop for 2 external monitors to                  function?

1 REPLY 1

‎04-03-2025 08:44 PM

HP Recommended

@bunhead 

 

Your machine should be one of the following machines:

 

           https://support.hp.com/sk-en/product/product-specs/hp-17.3-inch-laptop-pc-17-c0000/2100371409

    or   https://partsurfer.hp.com/?searchtext=2W0J5AV

 

Its USB-C port is NOT compatible with the USB-C G5 dock.

 

Regards.

BH
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