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HP Recommended
Pavilion 15 CS3005ne
Microsoft Windows 10 (64-bit)

So i recently bought a HP Pavilion 15 CS3005ne and when i went to YouTube to watch a video it just got distorted so i am also attaching a photo so that you guys can identify my problemScreenshot (173).pngScreenshot (174).png

 

as you can see in the above videos it looks as if the video is shifted to the right side and colours are leaking or some thing like that

please if some body could help me it would be really great

thank you

2 REPLIES 2
HP Recommended

i just realised that when i take a screen shot it doesn't show the problem and i cant send the recording i made 

HP Recommended

@Sir_Ski_Mask Welcome to HP Community!

 

I understand that you are facing issues with displaying videos.

 

Do not worry. I will try to fix the issue.

 

Have you tried with a different browser?

 

Please let us know have to try to play the downloaded videos.

 

Please perform the below steps and check.

 

Removing and Reinstalling Video Compression

  1. Click the Start button, point to Settings, and then click
    Control Panel.
  2. Double-click Add/Remove Programs.
  3. Click the Windows Setup tab.
  4. In the Components area, scroll to and click Multimedia.
  5. Click Details.
  6. If the Video Compression option is selected, it may not be installed
    properly, and needs to be removed. Follow these steps:

     
    1. Clear the check box for this option, and then click OK.
    2. Click OK again to complete the removal.
    3. Repeat steps 2-5 to return to the Video Compression option in
      Add/Remove Programs.
  7. Make sure the Video Compression box contains a check mark.
  8. Click OK, then click OK again. Follow the on-screen instructions.

Please try creating a new user account on your computer.

 

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

 

Keep us posted,

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