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‎08-22-2023 11:06 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have looked up countless YouTube videos trying to resolve the black screen issue, I have contacted virtual support and i followed every step and it still hasn't fixed my issue, when I plug a HDMI cable into my laptop it works on the other monitor. I have installed all the drivers and it still hasn't solved the issue; can someone please help me?

Category:
1 REPLY 1

‎08-26-2023 12:24 PM

HP Recommended

Hi @Perczy,

 

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair. 

 

I have sent you a private message with this information. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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