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My Spectre x2 detachable's Touch screen is not working properly

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HP Spectre x2 Detachable 12-c0XX
Microsoft Windows 10 (64-bit)

My touch screen is not working properly, I saw that it is like some parts of the screen was pressed so I wasn´t able to work good, so I had to disabled the touch device driver because I wasn´t working.

I did: 

-A touch test at diagnostics, and everything is ok

-A driver update

-A bios update

-A Windows 10 update.

 

The Spectre is out of warranty so I am asking what is the part number to change the touch screen or what else could I do.?

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HP Support Agent
HP Support Agent
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Hi@Javier_A99, Welcome to the HP Support Community!

 

      
I have a few steps that should resolve your concern:  

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

  

Attempt to run a test using the HP hardware diagnostic tool

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

     

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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