My Touchscreen on HP Laptop 14 dq-0xxx

[HeidiBug22]

i cannot figure out how to get my touchscreen back on. It worked for the first couple months and then my daughter got roblox and was playing and ever since then I have not been able to get it back on. its not even an option in my device manager anymore.

[Raj_05]

Hi @HeidiBug22,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

There are a few steps you can try to troubleshoot and potentially resolve the issue. Here's a step-by-step guide:

Restart your laptop: Sometimes, a simple restart can resolve touchscreen issues. Save your work, close all applications, and then restart your laptop.

Check if the touchscreen is disabled: Windows allows you to disable the touchscreen feature to save power or prevent accidental touches. To check if it's disabled:

a. Press the Windows key + X and select "Device Manager" from the menu. 

b. In Device Manager, locate "Human Interface Devices" and expand it. 

c. Look for a touchscreen device (it might be called "HID-compliant touch screen"). Right-click on it and select "Enable" if available.

Update drivers: Outdated or corrupted drivers can cause touchscreen issues. To update your touchscreen driver:

a. Go to the HP official website. 

b. Enter your laptop model number to find the latest touchscreen driver for your laptop. 

c. Download and install the driver following the on-screen instructions.

Perform a system restore: If the issue started after your daughter played Roblox, you can try using Windows System Restore to revert your system to a point before the problem occurred. Here's how:

a. Type "System Restore" in the Windows search bar and select "Create a restore point" from the results. 

b. In the System Properties window, click the "System Restore" button. 

c. Follow the on-screen instructions to restore your system to a previous state.

Check for Windows updates: Sometimes, Windows updates include fixes for hardware issues. Make sure your operating system is up-to-date:

a. Go to "Settings" > "Update & Security" > "Windows Update." 

b. Click "Check for updates" and install any pending updates.

Check for third-party software conflicts: It's possible that third-party software, like antivirus or system optimization tools, may interfere with touchscreen functionality. Try temporarily disabling or uninstalling such software to see if it resolves the issue.

Perform a system reset or reinstall Windows: If none of the above steps work, you may need to perform a system reset or reinstall Windows to ensure a fresh start. Be sure to back up your important data before doing this.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support