My Victus Rysen 7 Nvidia RTX 4050 is not recognizing extra monitors thru usb-c port.

[GamizBass]

Hello everyone!

I bought this new laptop a week ago, day one everything was going smooth and I organized my set up to have 2 external monitos which I connected thru the usb-c port with a Hub from Ugreen. Had no problemas until windows 11 asked me to update and restart, ever since I've not been able to make the usb-c hub work again. My brother bought the same laptop but he didn't update anything and his is still working.

I've tried a couple of things already I want to list so you know what I've tried already.

1. Went to the system device manager and updated the drivers.

2. Downloaded both AMD and NVIDIA apps to update theire driver's straight from there.

3. Made sure everything was well connected and the condition of both monitors and the Hub are working, i tried them with another laptop I have and it does work on that one.

I'd appreciate it if you can provide a tip so i can use this laptop for what I bought it for lol

Thanks for your attention and have a good one!

[VikramTheGreat · Accepted solution]

Hi @GamizBass,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It seems like the issue with connecting your USB-C hub after the Windows 11 update might be related to compatibility or driver problems. Here are some steps you can take to try and resolve the issue:
 

1. Check for Updates:
   • Make sure both Windows 11 and HP system drivers are updated. You can do this by going to Settings > Update & Security > Windows Update and checking for updates.
      
2. Reinstall USB-C Hub Drivers:
   • Disconnect the USB-C hub from the laptop.
   • Go to Device Manager (you can search for it in the Start menu), find your USB hub under the "Universal Serial Bus controllers," right-click it, and select Uninstall device.
   • Reboot your laptop and reconnect the hub. Windows should automatically reinstall the necessary drivers.
      
3. HP Support Assistant:
   • Use the HP Support Assistant software pre-installed on your device to check for driver updates, which might include updates specifically for USB-C or related chipset drivers.
      
4. BIOS Update:
   • Sometimes, BIOS updates from HP can resolve hardware compatibility issues. Use HP Support Assistant or visit the support.hp.com/us-en to find available BIOS updates for your specific model.
      
5. Try Another Device:
   • Test the USB-C hub on another device to ensure it's not an issue with the hub itself.
      
6. Check for Hub Firmware Update:
   • Some hubs have firmware that can be updated. Check with Ugreen to see if there is any available firmware update for your particular hub model.
      
7. Rollback the Update:
   • If the issue persists and none of the above steps work, consider rolling back to the previous Windows version if this began immediately after a Windows update. This can be done via Settings > Update & Security > Recovery.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[GamizBass]

Thanks so much for the help!

The BIOS update did it for me.

I felt like I was going nowhere with all the drivers situation but I landed on the solutions thanks to you.

Have a great day!

[VikramTheGreat]

Hi @GamizBass,

That’s awesome to hear! 🎉

I’m really glad the BIOS update did the trick, especially after how frustrating the driver maze can be. You stuck with it, and I’m happy I could help you get there.
 

Thanks so much for the kind words, and I truly appreciate you coming back to share the outcome. If you ever need help again (hopefully not with BIOS 😄), I’ll be right here.
 

Have a great day too!

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat