My active pen is not working after I pair it

[SKatn_4]

I recently bought a new hp laptop along with a rechargeable pen for it. The pen came in the mail yesterday and paired correctly but the computer does not respond to the pen touching it. All of the tutorials I watched showed it just working right after pairing. What could I be doing wrong? 

[Alden4]

Hi @SKatn_4,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already taken the initial steps by pairing your HP active pen with your laptop, which is great. If the pen isn't responding to touch input on the laptop screen after pairing, there could be a few things worth checking.

• Compatibility: Ensure that your HP active pen is compatible with your specific HP laptop model. Sometimes, certain pens may not be fully compatible with all laptops despite being from the same brand.
• Battery: Make sure that the battery of your HP active pen is properly charged. If it's rechargeable, ensure it's fully charged, or if it uses disposable batteries, ensure they're correctly inserted and not depleted.
• Settings: Check your laptop's settings to ensure that touch input from the pen is enabled. There may be specific settings related to the active pen that need to be adjusted.
• Drivers and Updates: Ensure that your laptop's operating system and drivers are up to date. Sometimes, outdated software can cause compatibility issues with new peripherals like the active pen.
• Firmware Updates: Some active pens may require firmware updates for optimal functionality. Check if there are any updates available for your pen and install them if necessary.
• Physical Connection: Ensure that the pen is securely connected or paired with your laptop. Sometimes, a loose connection can cause issues with responsiveness.

By going through these steps, you should be able to diagnose and hopefully resolve the issue with your HP active pen.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support