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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- My build in web-cam is not working on my laptop

Create an account on the HP Community to personalize your profile and ask a question
12-02-2019 04:09 PM
@RoseyBow Welcome to HP Community!
Did the issue begin after installing a recent update, if yes, here's what you need to do to resolve this issue, reinstall the original HP Webcam-101 or Microsoft USB Video Device driver.
How To Reinstall an HP Webcam Driver in Windows
Learn how to reinstall an HP webcam driver in Windows
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In Windows, search for and open Device Manager.
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Double-click Imaging Devices to expand the list of webcam drivers.
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If the HP Webcam-101 or Microsoft USB Video Device is listed, right-click the driver and select Update Driver Software and follow the on-screen instructions.
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Restart your computer, and open your webcam software to see if the problem is resolved.
If the problem persists, use HP PCs - Using Microsoft System Restore (Windows 10, 😎 to go back to a time when the webcam was working properly.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, only in case you don't get back to us, first!
That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons,
That'll help us, and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.