My camera can't be found

[Karla14]

I am having problems with my camera. It can't be found. I already updated it. My computer is a HP ENVY x360 Laptop - 15m-ee0023dx and the number is 9TY28UA#ABA

[The_Fossette · Accepted solution]

@Karla14

I reviewed your post and I understand that the webcam is not working on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03430151

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Karla14]

I followed all the steps already and it doesn’t work. 

[The_Fossette]

@Karla14

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!