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HP Recommended

Camera is not working...

1 REPLY 1
HP Recommended

Hi @PaulinaX,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP laptop's camera isn't working, there are several steps you can take to try to resolve the issue.

 

  • Check for physical obstructions: Ensure that there's nothing physically blocking the camera lens.
  • Restart your laptop: Sometimes a simple restart can fix many issues, including problems with hardware like the camera.
  • Update drivers: Make sure your camera drivers are up to date. You can do this through the Device Manager on Windows. Look for the Imaging devices category, right-click on your camera, and select Update driver.
  • Check camera settings: Sometimes the camera might be disabled in the settings. Go to the Device Manager, find your camera, right-click on it, and select Enable if it's disabled.
  • Run the Hardware and Devices troubleshooter: This built-in Windows tool can sometimes identify and fix hardware issues automatically. You can find it by searching for "troubleshoot" in the Windows search bar.
  • Check antivirus software: Sometimes antivirus software can block the camera. Temporarily disable your antivirus software and see if the camera starts working.
  • Check third-party software: If you've installed any third-party camera software, make sure it's not conflicting with the built-in camera app. Try uninstalling or disabling it temporarily.
  • Check for Windows updates: Make sure your operating system is up to date. Sometimes updates include fixes for hardware issues.
  • Perform a system restore: If the camera was working previously and suddenly stopped, you might consider restoring your system to a point before the issue started occurring.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.