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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- My camera is not working

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09-19-2024 01:23 PM
Hi @McManus-24,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP laptop camera isn't working despite a reboot and checking settings, here are a few troubleshooting steps you can try.
Check Camera Privacy Settings:
- Go to Settings > Privacy > Camera.
- Make sure that access to the camera is allowed for apps, and specifically for Microsoft Teams.
Update Camera Driver:
- Open Device Manager (you can search for it in the Start menu).
- Expand the Imaging Devices section.
- Right-click on your camera and select Update Driver.
- Choose Search automatically for updated driver software.
Reinstall Camera Driver:
- In Device Manager, right-click on your camera and select Uninstall device.
- Restart your laptop. Windows should automatically reinstall the camera driver.
Check Camera App:
- Open the built-in Camera app to see if the camera works there. If it does, the issue might be with Microsoft Teams or its settings.
Check Microsoft Teams Settings:
- Open Microsoft Teams and go to Settings (click on your profile picture in the top-right corner).
- Go to Devices and ensure that the correct camera is selected.
Check for Windows Updates:
- Go to Settings > Update & Security > Windows Update.
- Click Check for updates to ensure you have the latest updates installed.
Check for Physical Issues:
- Ensure there is no physical obstruction or cover on the camera.
- Verify that no other applications are using the camera.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator