My camera is showing black screen

[RubyJacob]

I have an hp-envy 360 laptop but my camera is showing black screen .I have tried many methods but none of them worked.

Could some one suggest the solution of this please.

[A_Gayathri]

Hi @RubyJacob,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with a black screen on your HP Envy 360 laptop camera can be frustrating. Here are several troubleshooting steps to help you resolve the issue:

Check Camera Privacy Settings:

• Go to Settings > Privacy > Camera.
• Ensure that camera access is turned on for the device.
• Make sure the app you are trying to use has permission to access the camera.

Update Camera Drivers:

• Open Device Manager (right-click the Start button and select it).
• Expand Imaging devices or Cameras.
• Right-click on your camera and select Update driver.
• Choose Search automatically for updated driver software.

Roll Back Camera Driver:

• In Device Manager, right-click on your camera and select Properties.
• Go to the Driver tab and click Roll Back Driver if available.

Reinstall Camera Driver:

• In Device Manager, right-click on your camera and select Uninstall device.
• Restart your laptop, and Windows should automatically reinstall the camera driver.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Click Check for updates and install any available updates.

Run the Hardware Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select Additional troubleshooters and find Camera or Hardware and Devices.
• Run the troubleshooter and follow the on-screen instructions.

Check Camera App Settings:

• Open the Camera app from the Start menu.
• Check if there are any settings within the app that might be causing the issue.

Disable Other Apps Using the Camera:

• Ensure no other application is using the camera, as this might block access for the current app.

Reset the Camera App:

• Go to Settings > Apps > Apps & features.
• Find the Camera app, click on it, and select Advanced options.
• Click Reset.

Check BIOS Settings:

• Restart your laptop and enter the BIOS/UEFI settings (usually by pressing F2, F10, Esc, or Del during boot).
• Ensure the camera is enabled in the BIOS settings.

Refer to this document:  Click here HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10)

click here  Camera doesn't work in Windows

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.