My camera isn't working

[Kristin201]

Hello everyone I have a Microsoft teams interview this evening and my camera isn't working for the video, it also isn't working in zoom. I have allowed access, I have done restarts and it still isn't working. 

[Jerry_57]

Hi @Kristin201,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your camera is not working in Microsoft Teams or Zoom. HP recommends these checks:
 

Quick fixes

• Check the webcam privacy switch or shutter key
  
  
  • Some HP notebooks have a privacy switch, privacy cover, or webcam shutter key that disables the camera.
     
  • If your webcam shutter key light is on, the webcam is off. Press the key again to turn it back on. On some models, press fn + shutter key.
     
• Test the camera in the Windows Camera app
  
  
  • Open Camera from the Windows search box.
     
  • If you see an image there, the webcam hardware is working.
     
• Make sure the webcam is selected in Teams/Zoom
  
  
  • In the app settings, select the HP camera device. It might appear as HP Webcam, HP HD Camera, HP 4K Webcam, USB Video Device, or similar.
     
• Close other apps using the camera
  
  
  • Only one webcam app should be active at a time.

If it still does not work

• Verify Windows camera permissions
  
  
  • In Settings > Privacy & security > Camera, confirm Camera access is On, and the app is allowed.
     
• Reinstall Teams or Zoom
  
  
  • Uninstall the webcam app and install the latest version from its official source.
     
• Update the webcam driver
  
  
  • Use HP Support Assistant to check for updates.
     
  • Or go to HP Customer Support - Software and Driver Downloads and install the latest camera driver. HP Support Assistant | HP® Support.
     
• Use Device Manager
  
  
  • Open Device Manager.
     
  • Update the camera driver, or uninstall the camera device and then select Scan for hardware changes.
     
• Switch to the UVC driver
  
  
  • In Device Manager, update the driver and choose USB Video Device from the list of available drivers.

If the webcam is missing

• In Device Manager, if there is no Imaging devices category:
  
  
  • Select Action > Scan for hardware changes
     
  • If still missing, run HP PC Hardware Diagnostics or consider service.
     

I hope this will help.

 

Take care and have a good day.