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‎08-14-2020 01:01 PM

HP Recommended
Product: HP Chromebook

My camera stopped working.  I keep getting an error that it is unavailable.  It is not working with any of the apps.  I also did a factory reset but didn't help.  Also removed zoom extn.  Did not resolve the issue.  Please advise. 

1 REPLY 1

‎08-17-2020 11:42 AM

HP Recommended

@Rakshamahesh

 

Welcome to the HP support community.

  1. Turn off your Chromebook, then turn it back on.
  2. Try using the camera in another app, like Hangouts. If it works in that app, uninstall the app where it doesn't work, then reinstall it.
  3. Reset your Chromebook.
  4. Recover your Chromebook.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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